CQC Rating

At Claremont Court we are committed to providing high quality care that is effective and responsive, delivered by an expert team that is well-led and supported in an environment that is safe and secure enabling residents to enjoy a better quality of life.

Here is what the Care Quality Commission (CQC) said about our home:

  • People said that they felt safe and we observed that they appeared happy and at ease in the presence of staff.
  • People said that they were happy with the medical care and attention they received and we found that people’s health needs and medicines were managed effectively. People’s needs were assessed and care and treatment was planned and delivered to reflect their individual care plan.
    Staff were skilled and experienced to care and support people to have a good quality of life.
  • People said that the food at the home was good and that their dietary needs were met. There were a variety of choices available to people at all mealtimes.
  • People said that they were treated with kindness, dignity and respect. We observed interactions by staff to people that were warm, positive, respectful and friendly whilst remaining professional.
  • People said that they were happy with the choice of activities on offer and that they were supported to maintain links with people who were important to them.
  • People said that they felt safe and we observed that they appeared happy and at ease in the presence of staff.
    A relative told us, “The staff are wonderful. They keep people safe but not in a way that’s too obvious. I trust the manager and staff completely. The care they give is excellent”.
  • An external health and social care professional informed us, “The environment is light and dementia friendly and there is a lot space for residents to move around. The environment is safe and a pleasure to visit”.
    A relative said, “We can see for ourselves how caring the staff are. We saw one of the cleaners the other day taking the time to sit and talk with people”.
  • People said that the home was well-led and that the registered manager was approachable. One relative said, “The management team are so caring and friendly. I think they must set a good example because the rest of the staff are very caring too”.
  • An external health and social care professional wrote and informed us, ‘I have no doubt that the manager is dedicated to provide an excellent service to Claremont Court residents. She has always appeared to be motivated and very enthusiastic to ensure both quality care to the residents and a fair and supportive attitude to her staff.’
  • The service was caring. People were treated with kindness and compassion by dedicated and committed staff.
  • People were supported to express their views and to be involved in making decisions about their care and support.

Our home manager, Karen Byres is here to help you and your family.
If you have a care enquiry please contact Karen on: 01483 324 088.
Looking for a job at Claremont Court Care Home?