Providing peace of mind for family and residents
At Claremont Court, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.
This is the heartwarming response to our 2023 survey.
Compassionate, personalised care
Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that 95% of families feel the team provides the care residents need, and 95% of both residents and their families feel that the team knows their needs and preferences well. One relative told us they are “very happy” that their family member lives at Claremont Court, while another state that “Claremont and staff are excellent.”
Kindness, dignity and respect
100% of residents said that they are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that 9 out of 10 relatives said that they felt they could speak to senior management if they wished to, while 100% of residents said they are happy living here. One family member told us, “It is good to see that [mum] has appropriate care in a comfortable environment.”
A calm and happy home
Our home encourages friendships and connections through a variety of meaningful activities. Nine out of ten residents said they are supported to take part in activities and hobbies. While 95% of friends and family say our home is a happy place to live, with over 95% agreeing that they are made to feel welcome when they visit. With one family member saying: “Many thanks to all the carers for the care they give to my husband.”