Annual Survey

Providing peace of mind for family and residents

At Claremont Court, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.

This is the heartwarming response to our 2023/2024 survey.

Compassionate, personalised care

Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that 96% of families feel the team provides the care residents need, and 100% of both residents and their families feel that the team knows their needs and preferences well. One relative told us “Amazing staff and care. Thank you. I feel reassured knowing that dad is with you and being so well looked after.”

Kindness, dignity and respect

100% of residents said that they are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that 9 out of 10 relatives said that they felt they could speak to senior management if they wished to, while 100% of residents said they are happy living here. One family member told us, “My relative is happy and cared for and that’s so reassuring.”

A calm and happy home

Our home encourages friendships and connections through a variety of meaningful activities. Ten out of ten residents said they are supported to take part in activities and hobbies. While 100% of friends and family say our home is a happy place to live. With one resident saying: “They love me.”

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A member of our team is always happy to answer any questions you may have or welcome you for a visit.

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We’re always looking for amazing people to join our exceptional team who care for our residents with love and kindness.

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