Our ratings

At Claremont Court Care Home, we are committed to providing high-quality dementia care that is effective and responsive, delivered by an expert team that is well-led and supported in an environment that is safe and secure enabling residents to enjoy a better quality of life.

Here is what the Care Quality Commission (CQC) said about our home:

• Overall, people and their relatives were complimentary about the service. One person told us, “I like it here.”
• A relative told us, “The care is brilliant. My wife gets proper care. Communication is very good. Management is great. My wife does not take part in much these days, but likes music so they involve her in any musical event. My wife is always kept clean and they see to her needs. I have no complaints at all. I am invited to relative’s meetings which are regular. If I can’t attend, I get sent the minutes. When I could not visit, they came and picked me up so I could see my wife.”
• Another relative said, “I love it. Immediately felt part of the family. [The registered manager] said to me ‘this is your mum’s home’ and after that it made me feel like I was coming in to her home. I have my slippers here, I can go and make drinks in the kitchen. I am never made to feel I’m not wanted. I hold mum’s hand when she is being repositioned as she is distressed. I feel part of the team.”
• A further relative told us, “The staff are fantastic, knowledgeable, reliable, energised, responsive and engaging and this makes for the most wonderful atmosphere. What’s most important is that mum is happy and respected and we are comforted as a result.”
• During our assessment, we observed a calm and serene atmosphere. Some people were walking around, sometimes stopping to look at wall pictures and large TV screens displaying moving images such as colourful tropical fish swimming. One person was relaxing in an area made to look like a beach.