The safety of our treasured residents and team is our absolute priority. At present, our care home regulator, The Care Quality Commission, are continuing to monitor and engage with care providers to maintain standards and promote the delivery of best practice.



We are pleased to share the positive findings of their report published on 16th July 2020 into the safety and effectiveness of care at Claremont Court. The report inspected four aspects of infection control and was conducted by telephone interview:

• Safe Care and Treatment
• Staffing arrangements
• Protection from Abuse
• Assurance Processes, Monitoring and Risk Management


The report concluded that we are managing the impact of the COVID-19 pandemic.

Training on the use of PPE and infection control had been well received and “you stated that you were very proud of your staffing team and that they had all come together to work well as a team and shown dedication and responsibility to keep people safe.” The health and wellbeing of staff had been prioritised with access to support services.

The CQC praised the approach to activities within the home, with staff spending more time on one-to-one activities, including the use of the Omi table which had been well-received by residents.

Residents had also been supported to keep in contact with family via video calls and socially-distanced visits in the garden area. “You talked about how much this has meant to families and residents. You said that families have sent in lots of thank you cards for the caring way you have looked after their loved ones.”

In addition, the report stated that:

• There were systems to assess and respond to risks regarding infection prevention and control, including those associated with COVID-19.

• Essential equipment, such as personal protective equipment, was available in sufficient quantities to help us manage the impact of COVID-19.

• We had taken steps to ensure the environment was as effective as possible in containing an outbreak of COVID-19.

• There were enough suitably skilled staff to provide people with safe care in a respectful and dignified way during the COVID-19 pandemic.

• People were being safeguarded from abuse, harassment and discrimination.

• There were effective systems to monitor the overall quality and safety of care being provided at the service during the COVID-19 pandemic.

You can read the full report here.

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